English
Arabic
Introduction:
This course will give participants a toolbox of techniques to make assertive requests, say ‘No’ to unreasonable demands, proactively address problems in the workplace, boost their confidence and build their self-esteem skills in new ways that will make them ready to face life with renewed energy and self-assurance
Course Objectives:
- Define assertiveness, self-confidence and the four styles of communication
- Understand the meaning of values and beliefs and how they affect self-worth
- Learn how to overcome negative thinking and use positive self-talk
- Define and practice setting SMART goals for assertive behavior
- Identify how a pleasing appearance and body language create a strong first impression
- Develop rapport-building skills for expressing disagreement and consensus- building
- Obtain strategies for gaining positive outcomes in difficult interpersonal situations.
Course Outline:
- What Does Self-Confidence Mean To You?
- What is Assertiveness?
- What is Self-Confidence?
- The Four Styles
- Obstacles to Our Goals
- The Role of Emotional Intelligence in Assertiveness and Self Confidence
- What is Emotional Intelligence?
- The Pillars of Emotional Intelligence
- Values and beliefs
- The Four Social Fears
- Communication Skills that make a real difference
- The Importance of Goal Setting
- Feeling, Looking, and Sounding the Part
- Powerful Presentations of self and others
- Dealing with Difficult Behavior.
This course will include a video of the CEO presenting on flipchart the key learning points of Assertiveness and Self Confidence, and key actions to develop in your role and your career. The aim is to greatly increase the learning outcomes.
Measurement of Progress
Each team member completing this course will complete a post questionnaire or test to measure level of understanding. Once a 75% and above success is achieved a successful completion certificate will be generated. Post training reviews will be provided either by a Video Conference or a report depending on the requirements set by the customer, which will monitor progress, and reflect on the learning, and positive feedback.