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Introduction:
There is a direct correlation between the use of performance management systems and the achievement of improved business results. Managing employee performance facilitates the effective delivery of strategic and operational goals.
A thorough understanding and application of Performance Management best practices leads to a motivated workforce, improved management control and direct financial gain.
Course Objectives:
By the end of this course the learner will be able to:
- Set business-based objectives, including Key Performance Indicators
- Design and introduce an effective performance management scheme
- List the main phases in a performance management cycle
- Define Performance management, its objectives, components, and responsibilities
- Provide ongoing feedback and job evaluations to address motivation
- Apply the skills needed to be effective in all performance management steps
- Explain how to manage each for optimum results.
- Select the right approach to monitor and review performance
Course Content:
- Definition of Performance Management
- How Does Performance Management Work?
- Manage Your Employees’ Performance
- Components of Performance Management
- Establishing and setting performance goals
- KRA’s
- KPI’s
- SMART Objectives
- Alignment of Goals
- Performance – Values Matrix
- Conducting the Performance Appraisal Meeting
- Essentials in giving Coaching Feedback
- Potential Rating Scale Appraisal Problems
- How to Avoid Appraisal Problems?
- Common Mistakes in Reviewing/ Appraising People
- Creating a Performance Culture
- Evaluating and adapting your performance appraisal system
- Creating a performance plan
This course will include a video of the CEO presenting on flipchart the key learning points of Aligning Performance for Success, and key actions to develop in your role and your career. The aim is to greatly increase the learning outcomes.
Measurement of Progress
Each team member completing this course will complete a post questionnaire or test to measure level of understanding. Once a 75% and above success is achieved a successful completion certificate will be generated. Post training reviews will be provided either by a Video Conference or a report depending on the requirements set by the customer, which will monitor progress, and reflect on the learning, and positive feedback.